Location: Mumbai

Position Type: Full-time, In-office

Role Overview: The Customer Acquisition Manager is a key leadership role responsible for driving the acquisition and re-acquisition of customers for Champak’s subscription business. The ideal candidate will possess a strategic mindset, strong analytical skills, and the ability to lead and motivate a team of professionals. This role requires expertise in social media marketing, WhatsApp marketing, tele- marketing and subscription-based business models.

Responsibilities:

• Strategic Planning – Develop and implement a comprehensive customer acquisition and re-acquisition strategy aligned with business goals. Analyze market trends, competitor activities, and customer behavior to identify opportunities for growth.
• Social Media Marketing – Oversee the planning and execution of social media marketing campaigns to enhance brand visibility and attract new customers. Stay updated on social media trends and algorithm changes to optimize strategies.
• WhatsApp Marketing – Utilize WhatsApp as a channel for customer engagement and promotion. Develop targeted WhatsApp marketing campaigns to reach and convert potential subscribers.
• Subscription Marketing – Implement effective subscription marketing techniques to drive monthly growth in the subscription business. Collaborate with the marketing team to create compelling content and offers that resonate with the target audience.
• Team Management – Lead and manage a team of tele-marketers, providing guidance, training, and performance feedback. Foster a positive and collaborative team culture that encourages innovation and achievement.
• Complaint Resolution – Establish and manage a dedicated complaint resolution cell to address customer concerns promptly and ensure a high level of customer satisfaction.
• Analytics and Reporting – Utilize data analytics to track and measure the performance of customer acquisition campaigns.
• Generate regular reports for senior management, highlighting key performance indicators and areas for improvement.

Requirements:

• Proven experience in customer acquisition and subscription marketing.
• Strong understanding of social media platforms, WhatsApp, and digital marketing trends.
• Excellent analytical and problem-solving skills.
• Ability to lead and motivate a team effectively.
• Exceptional communication and interpersonal skills.
• Results-oriented with a focus on achieving monthly subscription growth targets.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• Relevant experience in a managerial role, preferably in subscription-based businesses.
• Certification in digital marketing or related areas is a plus.

This role offers an exciting opportunity for a dynamic individual to play a pivotal role in the company’s growth and success. The Customer Acquisition Manager will contribute to the development and execution of innovative strategies to acquire and retain customers in the competitive subscription market.

Please submit your application to jobseditorial@delhipress.in with the subject line “Customer Acquisition Manager, Champak”